Privacy Policy

Last updated: 02/09/2026

This Privacy Policy explains how High Tech Mots Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and online booking services (the “Service”). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information when you use our Service:

  • Contact details: name, phone number, email address, and postal address
  • Booking details: vehicle registration, make, model, MOT expiry date, and service history
  • Payment information: processed securely via our payment provider (we do not store any card details)
  • Communications: email or SMS messages related to bookings, reminders, or support
  • Technical information: browser type, IP address, and device information for security and analytics purposes

2. How We Use Your Information

We use your personal data for the following purposes:

  • To manage and confirm your bookings and appointments
  • To send essential service emails about your booking (confirmations, amendments, cancellations, payment updates and reminders) - these are necessary to provide the service
  • To send SMS booking reminders, but only if you have opted in to SMS communications
  • To send MOT expiry reminders and requests to review our service, but only if you have opted in to marketing communications
  • To process payments and issue refunds through Mollie
  • To maintain accurate records for accounting and legal compliance
  • To improve our website, services and customer experience
  • To send any other marketing communications, only if you have opted in

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity: to provide the services you have booked
  • Legitimate interests: to manage bookings, maintain records, and send service reminders
  • Legal obligation: to comply with financial, tax, and consumer protection laws
  • Consent: for optional marketing communications or notifications

3.1. Communication consents. We capture SMS and marketing consents as separate, optional opt-ins when you register for an account. You can view and change either consent at any time in the “My Account” area. Withdrawing consent stops our use of your data for that purpose immediately and does not affect the lawfulness of any processing carried out before withdrawal.

4. Sharing Your Information

We only share your information with trusted third parties necessary to deliver our services, including:

  • Mollie Payments: to process payments and refunds. We pass Mollie the payment amount, a description that includes your vehicle registration, and a booking reference. We do not send Mollie your name, email address, phone number or postal address.
  • Brevo (formely Sendinblue): to send booking and reminder emails and SMS messages.
  • DVSA (Driver and Vehicle Standards Agency): to check the MOT status of your vehicle. We send DVSA your vehicle registration number for this purpose.
  • IT and hosting providers that support our website and systems
  • Regulatory or legal authorities, if required by law

All third parties are required to keep your data secure and to use it only for the specific purpose we authorise. Where we use analytics or advertising services (for example Google Analytics or Meta), those scripts are only loaded if you have given the relevant cookie consent - see our Cookie Policy.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting and reporting requirements. In particular:

  • Booking and payment records may be retained for up to 6 years to comply with tax and accounting obligations.
  • Account deletion removes your account, contact details and vehicles and anonymises your personal data. We may retain a minimal, anonymised record of past bookings and supporting notes only where required for legal, tax or accounting purposes.
  • Data used for marketing is no longer used once you withdraw your consent.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encrypted communications (SSL), secure hosting, and role-based access controls for staff.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your data and request a copy
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data and/or your account (“right to be forgotten”). If you request deletion, we will remove your personal information from our systems, including your account details, bookings, and contact information, unless retention is required for legal or regulatory purposes.
  • The right to restrict or object to processing
  • The right to data portability (transfer to another provider)
  • The right to withdraw consent at any time, where applicable

To exercise any of these rights, including account deletion, please contact us using the details on our website.

7.1. Self-service requests. Through the “My Account” area you can directly:

  • Access your data - view your profile, vehicles and bookings (“My data”).
  • Obtain a copy in a portable format* — download your data as a structured, machine-readable JSON file (“Download JSON”).
  • Delete your account - use the “Delete my account” option. This deletes your vehicles and anonymises your personal data as described in our Data Retention section.

7.2. For any other rights or questions, please contact us using the details on our website, and we will respond within the timeframes required by law.

8. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyse usage and, where you consent, provide marketing. On your first visit you will be offered a choice about non-essential cookies, and you can change or withdraw your choice at any time using the cookie settings control on the website. Please see our Cookie Policy for full details.

9. International Data Transfers

All data is primarily processed within the United Kingdom or the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place in compliance with UK data protection law.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this website and will take effect immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, including requesting deletion of your account, please contact us using the contact details provided on our website.